Delete your account and data

Request deletion of your Italianicity account

This page applies to Italianicity, operated by ICS Industrial S.r.l., Via Santa Sofia 27, 20122 Milan, Italy. You may request deletion of your account and associated data even if you can no longer access the app.

Option 1 — In the Italianicity app

1. Sign in to your Italianicity account.
2. Open Account → Delete account.
3. Read the consequences of deletion and confirm the request using the two confirmation steps.
4. For account security you may be asked to reauthenticate. The request follows a controlled deletion process; do not assume completion until Italianicity confirms it.

Option 2 — Request deletion on the web, without the app

If you cannot access the app, contact Italianicity support using the link below. If possible, write from the email address associated with your account. If you cannot use that address, explain this in your message; we will provide an appropriate way to verify account ownership.

Request account deletion by email — support@italianicity.com.

Say explicitly that you wish to permanently delete your Italianicity account and associated data. Do not send passwords, one-time codes, tokens or identity documents unless requested through an appropriate secure channel.

Sending an email does not immediately delete your account. We may need to verify your identity and complete the required technical steps. You can use this option without installing or opening the app.

What data is deleted?

Once deletion is completed, the process covers personal account information, including profile and settings, sessions, conversations and related content, Memory, Projects/Chapters, Journal, Library, original uploaded files and relevant associations, as well as other product data linked to your account and subject to the deletion process.

What data may be retained?

Limited information may be retained when necessary for legal, accounting and tax obligations, security, abuse prevention, essential audit records or dispute handling, as described in the Privacy Policy. Backups and third-party systems may require additional technical time. We do not promise instantaneous deletion or a uniform retention deadline across all data categories.

Premium subscriptions

Deleting your Italianicity account does not automatically cancel a subscription bought through Google Play or the Apple App Store. Manage and cancel that subscription separately in the Store where it was purchased to prevent future charges.

Support and privacy

For questions, contact support@italianicity.com. See also Help & Support, our Privacy Policy, and Terms of Use.